Privacy policy

Effective Date: 1st Oct, 2025

At Elmoon (“we,” “us,” or “our”), your privacy is paramount. This policy explains how we collect, use, share, and safeguard your personal information when you visit or interact with our website — www.elmoon.in (“Site”) — or make a purchase through our services. By using the Site, you agree to this policy. If you disagree, please discontinue use immediately.

1. Updates to This Policy
We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any updates will be posted here with a new Effective Date.

2. Information We Collect

* Information You Provide
Contact & Account: Name, email, phone number, billing/shipping address, username, password.
Order Details - Payment information, purchase history.
Communications - Customer support messages, product reviews.

* Automatically Collected Data
Usage Info - IP address, browser type, device details, pages viewed, session duration.
Tracking Tech - Cookies, pixels, and similar tools.
Location - Approximate geolocation derived from your IP.

* Third-Party Sources
We may receive data from:

Payment Gateways (e.g., Shopify Payments)
Marketing Platforms (e.g., email providers)
Analytics & Advertising Services
Fulfillment & Shipping Partners

3. How We Use Your Data
Order Fulfillment - Process purchases, arrange shipping, and handle returns.
Account Management - Maintain login, preferences, and support.
Service Improvement - Enhance Site functionality and user experience.
Communications - Send order updates, customer service responses, and - if you opt in - promotional offers.
Security - Monitor and prevent fraud or unauthorized activity.

4. Sharing Your Data
We never sell your personal information. We may share it with:

Trusted Service Providers - Payment processors, couriers, marketing partners.
Legal Authorities - To comply with laws or protect rights.
Affiliates or in Business Transactions - Such as mergers or asset sales.
Marketing/Advertising (Opt-In Only) - To personalize offers and ads.

5. Cookies & Tracking
We use cookies and similar tools to -

Remember your preferences.
Analyze Site performance.
Personalize your experience (with consent).
You can manage or disable cookies in your browser settings. For more details, see Shopify’s Cookie Policy.

6. User-Generated Content
Any content you post publicly (reviews, comments) may be visible to others. We are not responsible for how third parties use that information.

7. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect or maintain data from minors. If you believe a child has shared personal data, please contact us to have it removed.

8. Security & Data Retention
We employ industry-standard measures to protect your data. However, no system is foolproof. We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Your Rights
Depending on your jurisdiction, you may have the right to:

Access: Request a copy of your data.
Correction: Update inaccurate information.
Deletion: Erase your personal data.
Portability: Receive your data in a standard format.
Withdraw Consent: Stop any processing based on consent.
Opt-Out: Unsubscribe from marketing communications.
To exercise any right, email us at support@elmoon.in. We may request identity verification before fulfilling your request.

10. Third-Party Links
Our Site may link to external websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal data.

11. Contact Us
For questions or data requests, reach out to:

Elmoon Lirae Pvt. Ltd.

📧 support@elmoon.in

🌐 www.elmoon.in

📱 +91 92705 92957 (WhatsApp only)

We typically respond within 24–48 hours.