Refund Policy

Refunds, Returns & All That Jazz
We believe in magic - so here’s how our policy keeps it real.

1. No Returns or Exchanges 🚫
Our fragrances are handcrafted in tiny batches just for you. Once delivered, they’re yours—no returns or swaps. Choose your scent with intention.

2. Order Cancellations ❌
Had a change of heart? Cancel within 2 hours of ordering. After that, our dispatch elves spring into action and your magic parcel is on its way.

3. 💸 When Refunds Happen
Our policy is simple: no refunds unless something’s amiss. If your order arrives damaged, incomplete, or not what you ordered—let’s fix it.

Here’s the ritual:

Capture clear photos/videos of the issue.
Record a quick unboxing video (must-have!).
Ping us within 24 hours on WhatsApp: +91 92705 92957
Once verified, we’ll sort it—replacement or refund, your call.

(No unboxing video = no magic trick, no refund/exchange.)

4. ⏳ Refund Timeline
Approved refunds hit your original payment method within 6–7 business days.

5. 💬 Need a Hand?
We’ve got your back - always.

📧 support@elmoon.in

📱 WhatsApp (Support Only): +91 92705 92957


Let’s keep every interaction as enchanting as our scents.

✨ Team "elmoon"

Where fragrances are born from stars 🌌