Refund Policy
Refunds, Returns & All That Jazz
We believe in magic - so here’s how our policy keeps it real.
1. No Returns or Exchanges đźš«
Our fragrances are handcrafted in tiny batches just for you. Once delivered, they’re yours—no returns or swaps. Choose your scent with intention.
2. Order Cancellations ❌
Had a change of heart? Cancel within 2 hours of ordering. After that, our dispatch elves spring into action and your magic parcel is on its way.
3. đź’¸ When Refunds Happen
Our policy is simple: no refunds unless something’s amiss. If your order arrives damaged, incomplete, or not what you ordered—let’s fix it.
Here’s the ritual:
Capture clear photos/videos of the issue.
Record a quick unboxing video (must-have!).
Ping us within 24 hours on WhatsApp: +91 92705 92957
Once verified, we’ll sort it—replacement or refund, your call.
(No unboxing video = no magic trick, no refund/exchange.)
4. ⏳ Refund Timeline
Approved refunds hit your original payment method within 6–7 business days.
5. đź’¬ Need a Hand?
We’ve got your back - always.
📧 support@elmoon.in
📱 WhatsApp (Support Only): +91 92705 92957
Let’s keep every interaction as enchanting as our scents.
✨ Team "elmoon"
Where fragrances are born from stars 🌌
